FREQUENTLY ASKED QUESTIONS

 

SHIPPING

How do you ship & how much does it cost?

Shipping costs vary depending on your exact location and shipping option. In general, most of our products ship FREE from the USA in 5-8 business days (Please allow 2-3 business days for processing).

 

Why didn't my shipment come in one package?

We ship orders from various warehouses in the United States. Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next, so don't panic if you don't receive all of your items at once—they are on the way!

 

What countries do you ship to?

Currently we only ship to the contiguous United States; at this time we cannot ship to Alaska, Hawaii, P.O. boxes or military bases.

 

How do you ship?

We ship orders from our fulfillment warehouses right here in the USA, usually using USPS and occasionally UPS or FedEx. After your order is processed by one of our facilities, we send it to the shipping company and it is handled completely by them. You will be provided with a tracking number so you can follow your order.

 

How long will it take for my order to be delivered?

All of our items are shipped fast & free here in the United States. Because we fulfill all of our items from the USA you can expect to receive them in 5-8 business days on average.

 

How can I track my order?

We will send you tracking information to the email you provided us at checkout. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-3 days after you receive that email.

 

PAYMENT

How can I pay for my order?

We offer safe shopping and accept payment via Paypal, Visa, Mastercard, Amex, Discover, GPay and Apple Pay.

 

What is the default payment currency?

All products are listed in US Dollars.

 

Can I pay COD - Cash on delivery?

No, sorry, we can only accept payment in advance. You can use one of our secure payment methods to pay for your order.

 

ORDER

How do I place an order?

First of all, visit our store at: www.dominantdeals.com. Choose products that you love, then click "Add to cart" & "Check out". Finally, fill in your information and pay. That's it! 

 

My product has a problem. What can I do?

No worries! Here’s what to do, in 3 steps:

Step 1

Try to troubleshoot the item by checking the manual we provide in the package, if applicable. Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.

Step 2

If you still have difficulties with your item, especially for complicated products such as Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

Step 3

Once you have confirmed the product is faulty after steps 1 and 2, you should contact us by clicking here.

 

What if the product is broken?

If any product is faulty, you may be protected under our Refund & Returns Policy. You can view the policy here.

 

What is your refund policy?

Please visit our Refund & Returns Policy page for full information on our refund policy.